Who are your Stakeholders?
In a fiercely competitive global marketplace, the success of a firm is dependent on a host of influencers. These essential individuals includes investors, clients, referral sources, employees and suppliers as well as governmental bodies, political groups, trade and industry organizations, community leaders, prospective employees, prospective clients and the public at large. The combined views of these stakeholders represent a treasure trove of experiences, perceptions, impressions and observations. And their interests, needs, expectations and demands is requisite intelligence for tomorrow’s market leaders.
Through primary qualitative research, LaBrie Consulting helps firms leverage stakeholder intelligence. The work strengthens and deepens existing relationships and attracts new clients and employees by focusing on stakeholders’ unique needs, values and service demands. Current and prospective clients, referral sources, industry leaders, market influencers, board members and competitors are some of the valued stakeholders that Linda LaBrie has learned from.
A sole practitioner, Linda has personally conducted over 2500 interviews with her clients’ most valued networks. She alone fulfills the promise of uncommon professionalism and commitment, candor, timeliness, consistency, service excellence and in-depth, actionable intelligence. Her primary research methods include face to face interviews and pre-planned telephone interviews. She also moderates key client and referral source panel discussions, a popular partner retreat program.
Linda has written extensively about timely and on-point follow-up to the stakeholder interview as the key success factor in strengthening and deepening that relationship. Her competitive advantage is a proven track record of increasing revenue and loyalty from existing clients and she brings five unique attributes that clearly distinguish her stakeholder intelligence practice from other consultants:
- Offering proven “best practices” in the stakeholder feedback arena which she has accumulated, tested and refined over the past 25 years;
- Designing a customized interview program for each firm and/or professional;
- Personally conducting all interviews with clients and other valued stakeholders;
- Devising immediate and long-term strategies, crafting detailed follow-up plans, assigning specific action steps to client team members and monitoring progress toward desired goals;
- Providing extensive one-on-one and small group coaching – critical insurance that the individual professional, team and/or firm can and will secure, protect and grow each key client relationships.
Stakeholder Intelligence Engagements